The following terms of service ("Terms", "Terms of Service") govern use of all content, services, and products (the "Service(s)") provided and operated by Together Casa, Inc. (“Together” "us", 'we", "our") and available on the Together site (the “Site”)
Conditions of Use
We will provide Services to you, which are subject to the conditions stated below in this document. Every time you visit the Site, use its Services or make a purchase, you accept the following Terms. This is why we urge you to read them carefully. The Service is owned and operated by Together. Together is an online platform intended to be used by organizers (“Organizer(s)”) and guests (“Guest(s)”) in connection with the Services. The Service is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies, and procedures that may be published from time to time on the Site (collectively, the “Agreement”).
If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity, its affiliates, and all users who access the Service through your account to this Agreement, in which case the terms “you”, “your” or “user” shall refer to such entity, its affiliates, and users associated with it. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the Service.
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OUR SITE OR USING THE SERVICE. BY ACCESSING OR USING ANY PART OF THE SITE, YOU AGREE TO BECOME BOUND BY THIS AGREEMENT. THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER.
Searching and Booking on Together
Searching. You can search for Organizer Services by using criteria like the type of Organizer Service, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous trips and saved listings, Organizer requirements (e.g. minimum or maximum nights), and more.
Booking. When you book a listing, you are agreeing to pay all charges for your booking including the listing price for the room, community or membership fees, applicable fees like Together’s service fee, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that Together may charge and collect any security deposit identified during checkout. When you receive the booking confirmation, a contract for Organizer or Organizer Services (sometimes called a reservation in these Terms) is formed directly between you and the Organizer. The cancellation policy and any other rules, standards, policies, or requirements identified in the listing or during checkout form part of your contract with the Organizer. Be aware that some Organizers and Organizers work with a co-host/co-organizer or as part of a team to provide their Organizer or Organizer services. Also be aware that all booking fees and payment processing fees are entirely non-refundable.
Deposits. If a deposit is required for your stay, you authorize Together to charge or place a hold on your payment method for the amount of the security deposit. In the event that property damage occurs during your stay, you authorize Together to charge the funds that have been reserved with the hold on your payment method.
Any remaining security deposit funds that are held via your payment method will be released back to you, either by the Organizer or Together, whomever holds your funds, 14 days after the last day of your stay, or in extenuating circumstances, will be released back to you when Together can reasonably do so at its discretion.
Accommodation Reservations. An accommodation reservation is a limited licence to enter, occupy, and use the accommodation. The Organizer retains the right to re-enter the accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Organizer, and (iii) consistent with applicable law. If you stay past checkout, the Organizer has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.
Accommodation Reservations Continued. A reservation entitles you to stay in the room you have reserved and participate in the community the reservation is made with. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness, or other requirements. You are responsible for informing the Organizer of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend, or live in the community. Except where expressly authorized, you may not allow any person to join your reservation or the community unless they are included as an additional guest during the booking process.
Cancellations, Travel Issues, Refunds and Booking Modifications
Cancellations, Travel Issues, and Refunds. In general, if as a Guest you cancel a reservation, the amount refunded to you is determined by the circumstances of the cancellation at Together's discretion. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control forces you to cancel a reservation, you may be eligible for a partial or full refund, but this is not guaranteed. If the Organizer cancels, or you experience a travel issue, you may be eligible for rebooking assistance or a partial or full refund. Different policies apply to certain categories of Listings.
Booking Modifications. Guests, and Organizers are responsible for any booking modifications they agree to make via the Together Platform or direct Together customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.
Your Responsibilities and Assumption of Risk
Your Responsibilities. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any accommodation, experience or other Organizer Service. For example, this means: (i) you are responsible for leaving an accommodation (and related personal property) in the condition it was in when you arrived, and (ii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to an Organizer Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
Personal Damages. In the event that you are assessed, by the Organizer or Together, to have damaged the property, you agree to pay the assessed damages through your payment method or through the deposit which was put on hold.
Community Damages. In the event that the community at large has been assessed, by the Organizer or Together, to have damaged the property during the time of your stay, you agree to pay your portion of the community's assessed damages through your payment method or through the deposit which was put on hold.
Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Together Platform and any Content (as defined below), including your stay at any accommodation, participation in any experience, use of any other Organizer Service, or any other interaction you have with other Users whether in person or online. This means it is your responsibility to investigate an Organizer Service to determine whether it is suitable for you. For example, Organizer Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Organizer Services.
Organizing on Together
Organizer. As an Organizer, Together offers you the opportunity to share your accommodation, with our vibrant community of Guests—and earn money doing it. It’s easy to create a listing and you are in control of how you host—set your price, availability, and rules for each listing.
Contracting with Guests. When you receive a booking confirmation through the Together Platform, you are entering into a contract directly with the Guest, and are responsible for delivering your Organizer Service under the terms and at the price specified in your listing. You are also agreeing to pay applicable fees like Together’ s service fee (and applicable taxes) for each booking. Together’s third-party payment provider will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms, policies or conditions that you include in any supplemental contract with Guests must: (i) be consistent with these Terms, our Policies, and the information provided in your listing, and (ii) be prominently disclosed in your listing description.
Non-Discrimination. As an organizer on Together, you agree to be inclusive of all active and prospective members of your house in regardless of their group membership to race, color, national origin, religion, sex, familial status, or disability.
Independence of Organizers. Your relationship with Together is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Together. Together does not direct or control your Organizer Service, and you agree that you have complete discretion whether and when to provide Organizer Services, and at what price and on what terms to offer them.
Managing Your Listing
Creating and Managing Your Listing. The Together Platform provides tools that make it easy for you to set up and manage a listing. Your listing must include complete and accurate information about your Organizer Service, your price, and any rules or requirements that apply to your Guests or listing. You are responsible for keeping your listing information (including calendar availability) and content (like photos) up to date and accurate at all times. We recommend that you obtain appropriate insurance for your Organizer Services and suggest you carefully review policy terms and conditions including coverage details and exclusions. You may only maintain one listing per accommodation but may have multiple listings for a single property if it has multiple places to stay.
Your Responsibilities. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Organizer Services. You are responsible for setting your price and establishing rules and requirements for your listing. You must describe any and all fees and charges in your listing description and may not collect any additional fees or charges outside the Together Platform except those expressly authorized by Together. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Together Platform in violation of our platform policy.
Organizing as a Team or Organization. If you work with a co-host or host as part of a team, business, or other organization, the entity and each individual who participates in providing Organizer Services is responsible and liable as an Organizer under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Together to transfer a portion of your payout to a co-host or other Organizers, or to send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.
Your Assumption of Risk. You acknowledge that hosting carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Together Platform, offering Organizer Services, or any interaction you have with other Users whether in person or online. You agree that you have had the opportunity to investigate the Together Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Organizer Services and that you are not relying upon any statement of law made by Together.
Cancellations, Travel Issues, and Booking Modifications
Cancellations and Travel Issues. In general, if a Guest cancels a reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. As a host, you should not cancel on a Guest without a valid reason under applicable law or unless there are extenuating circumstances as determined by Together as its sole discretion. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a travel issue or (ii) an extenuating circumstance arises, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Together exceeds your payout, Together (via Stripe) may recover that amount from you, including by offsetting the refund against your future payouts. You agree that Together’s Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that reservation until a refund decision is made. If you Organizer an experience please note that the experience cancellation policy, experiences guest refund policy and different cancellation fees and consequences apply to your reservations. See each Policy for details about what is covered, and what your payout will be in each situation.
Booking Modifications. Organizers and Guests are responsible for any Booking Modifications they agree to make via the Together Platform or direct Together customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.
Organizer Taxes. As a host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
Collection and Remittance by Together. In jurisdictions where Together facilitates the collection and/or remittance of Taxes on behalf of Organizers, you instruct and authorize Together to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Together are identified to Users on their transaction records, as applicable. Together may seek additional amounts from Users (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Together is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.
Tax Information. In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Together may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Organizer Services to facilitate accurate tax reporting by you, our Guests, and/or their organizations.
TOGETHER IS A PLATFORM AND IS NOT A PARTY TO ANY SERVICES AGREEMENT OR OTHER TRANSACTION BETWEEN USERS OF THE SITE.
Together is Only a Platform. Together acts as a venue for users of the Site as Organizers and Guests (each a "User" and together, "Users") to view and post services on the Site. Together is not a party to any actual agreement or transaction between Organizers and Guests even though we may from time to time provide tools that relate to scheduling booking. As a result, Together has no control over the accuracy or correctness of the content or information provided or used by such Organizers and Guests. Any part of an actual or potential transaction between an Organizer and Guest including the condition, quality, safety of the services advertised, the truth or accuracy of the service (including the content thereof or any review related thereto), the ability of Organizers’ to provide services, or the ability of Guests to pay for services are solely the responsibility of each User.
Content published on this Site (digital downloads, images, texts, graphics, logos) is the property of Together and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this Site is the exclusive property of Together, with copyright authorship for this compilation by Together.
The entire communication with us is electronic. Every time you send us an email or visit our Site, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our Site, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our Site and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
By visiting this Site, you agree that the laws of state of California, United States of America, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between Together and you, or its business partners and associates.
Dispute resolution and arbitration
By using this Site, you agree that any and all disputes, claims or controversies that you may have against Together arising out of or relating to or connected in any way to (i) your use of this Site (ii) any services obtained from or provided by Together or (iii) this Agreement (including the interpretation and scope of this clause and the arbitrability of the dispute), shall be resolved exclusively by mandatory, binding arbitration initiated through and administered by the American Arbitration Association ("AAA"). You further agree that arbitration will be conducted by a single arbitrator pursuant to the applicable Rules and Procedures established by AAA, and that any arbitration proceeding, if necessary, will be held in Los Angeles, California at such other location as may be mutually agreed upon by Together and you. Arbitration will be subject to the Federal Arbitration Act and not any state arbitration law. The arbitrator shall apply California law consistent with the Federal Arbitration Act, and shall honor claims of privilege recognized at law. In order to initiate arbitration with the AAA, you may be responsible for paying a filing fee to the AAA, however, in the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Together will reimburse as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. There will be no right or authority for any claims to be arbitrated on a class action or representative basis. YOU UNDERSTAND AND AGREE THAT, BY ACCEPTING THESE TERMS AND CONDITIONS, YOU AND TOGETHER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION WITH RESPECT TO THE CLAIMS COVERED BY THIS MANDATORY ARBITRATION PROVISION. You are thus giving up your right to go to court to assert or defend your rights. Your rights will be determined by a neutral arbitrator, and not a judge or jury.
All claims you bring against Together must be resolved in accordance with this arbitration provision. All claims filed or brought by you contrary to this provision will be considered improperly filed and void. Should you file a claim contrary to this arbitration provision, Together will notify you in writing of the improperly filed claim, and you must promptly withdraw the claim. If you fail to promptly withdraw the claim after receiving written notice from Together, Together may recover its reasonable attorneys’ fees and costs incurred to enforce this arbitration provision.
A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail, Federal Express, UPS, or Express Mail (signature required), or in the event that we do not have a physical address on file for you, by electronic mail ("Notice"). Together's address for Notice is:
12623 Winter Wren Court
Herndon, VA 20171 US
The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought ("Demand"). We agree to use good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so within 30 days after the Notice is received, you or Together may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Together shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. All documents and information disclosed in the course of the arbitration shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than for purposes of the arbitration or the enforcement of the arbitrator’s decision and award and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law.
If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision was not contained herein.
Comments, Reviews, and Emails
Users may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Together non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
Our Site has an interactive messaging system between Users. We do not moderate this service. Should a difficulty arise, the user should contact us by emailing firstname.lastname@example.org immediately.
License and Site Access
We grant you a limited license to access and make personal use of this Site. You are not allowed to download or modify it. This may be done only with written consent from us.
After each Together experience, Guests, and Organizers may have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Terms and can be removed by Together at its sole discretion . Reviews are not verified by Together for accuracy and may be incorrect or misleading.
Together may charge fees (and applicable Taxes) to Organizers, and Guests for use of the Together Platform. Except as otherwise provided on the Together Platform, service fees are non-refundable. Together reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to the Termination Section.
Together Platform Rules
You must follow these rules and must not help or induce others to break or circumvent these rules.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
If you are an owner of an account on this Site, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
You may terminate this agreement at any time by sending us an email or by deleting your account. Together may terminate this agreement and your account for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Together may also terminate this agreement immediately and without notice and stop providing access to the Together Platform if you breach these Terms, you violate our Policies, you violate applicable laws, or we reasonably believe termination is necessary to protect Together, its Members, or third parties. If your account has been inactive for more than two years, we may terminate your account without prior notice.
Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND "AS AVAILABLE". TOGETHER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER TOGETHER NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, LICENSORS NOR SUPPLIERS WARRANT THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR WITHOUT BREACHES OF SECURITY.
TOGETHER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT:
Limitation of Liability
IN NO EVENT WILL TOGETHER ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES OR AFFILIATES BE LIABLE TO ANY PARTY FOR:
IN THE EVENT OF A DISPUTE BETWEEN USERS, HOMEOWNER, ORGANIZER AND GUEST, JOINTLY AND SEVERALLY, HEREBY AGREE TO INDEMNIFY, RELEASE, DEFEND AND HOLD HARMLESS TOGETHER AND ITS DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES (COLLECTIVELY, THE “TOGETHER PARTIES”) FROM ANY CLAIMS BROUGHT AS A RESULT OF HOMEOWNER, ORGANIZER AND/OR GUEST (1) BREACH OF THE TERMS, (2) VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY, AND (3) USE OF THIS SITE AND THE SERVICES.
General Compliance with Laws
You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Services.
Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
This Agreement constitutes the entire agreement between Together and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized agent/employee of Together, or by the posting by Together of a revised version.
If any part of this Agreement is held invalid or unenforceable, that part will be struck, and the remaining portions will remain in full force and effect.
A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.
You may not assign your rights under this Agreement without written consent from Together; Together may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
No joint venture, partnership, employment, or agency relationship exist between you, Together or any third party provider as a result of this Agreement or use of the Service.
Together does not recommend one Organizer over another and does not provide advice to Guest regarding which Organizer to select. All comments or reviews posted by Together users, on our Site do not represent the views of Together in any way and are not endorsed by Together absent a specific written statement to the contrary.
Together shall not be liable for any delay or failure to perform in connection with any booking, Service or in the performance of any obligation hereunder, if such delay or failure is due to or in any manner caused by acts of God, rebellion, riots, hijacking, insurrection, civil commotion, strikes or labor disputes, fires, floods, laws, regulations, acts, demands or and orders of any government or agency, seizure of the property under legal process, adverse weather conditions, property damage or loss, , or any other cause which is beyond the control of Together. Together is hereby released by you from any claim or demand for any direct or consequential damages arising out of failure to perform as a result of a force majeure event whether or not herein enumerated or other event referenced above.
If you have any questions about these Terms, please contact Together at email@example.com.